Overview

At Dalzen Group, we take pride in crafting handmade herbal products with care. If you’re not completely satisfied with your purchase, we’re here to help — but due to the nature of our products, our return and refund policy is slightly restricted for hygiene and safety reasons.

You have 7 days after receiving your order to request a return or exchange.

To be eligible:

  • The product must be unused, sealed, and in the same condition and original packaging.

  • We require a receipt or proof of purchase.

Please note, we do not accept returns on:

  • Opened or used products

  • Herbal teas, oils, or powders once the seal is broken

  • Items marked as “Final Sale”

  • Custom-made or personalized herbal blends

  • Gift cards

Refunds

Once your return is received and inspected, we’ll notify you via email. If your refund is approved:

  • It will be processed to your original method of payment within 5–10 business days.

  • Shipping charges are non-refundable.

Late or missing refunds

If you haven’t received your refund:

  1. Recheck your bank account.

  2. Contact your credit card company — it may take time to reflect.

  3. Contact your bank.
    Still no refund? Email us at example@gmail.com

Exchanges

We replace items only if they are defective, damaged in transit, or if we sent the wrong product. To request an exchange, contact us at example@gmail.com with photos of the product and packaging within 48 hours of delivery.

Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value.
If the gift was not marked as such, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to:
example@gmail.com

Need Help?

Reach us anytime at example@gmail.com for assistance with refunds and returns.